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Delivery Policy

Delivery Policy

These are the terms for delivery from Rock ‘n’ Soil (RnS) to our customers.

It is your obligation to provide the correct delivery address details at the time of ordering. If you provide us with the wrong address, we are not obliged to re‐send the order to the correct address at our expense.
We will provide you with an estimated date and time for delivery for all orders and while we make every effort to deliver by this time, all dates and times specified are estimates only. Unfortunately, we are unable to guarantee time of delivery.

It is your responsibility to inform us if an order does not arrive. If an order has not arrived by the due date and time, we will investigate and inform you of further steps to ensure the delivery. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if a delivery has occurred in error or for other reasons, we will always endeavour, but cannot guarantee a replacement delivery immediately.
Replacement items will be despatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to the cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place, or during the time of delivery.

Delivery Terms and Conditions

These terms and conditions will apply to all orders placed via the RnS website or by phone, and all Customers are required to read and fully understand the delivery terms and conditions. Your completion of the online ordering process implies that you have read, understood and agreed to all of these conditions.

While our drivers will exercise due care in delivering the material, RnS and its suppliers will not be held responsible for any property damage which may occur during the delivery operation or items that will prohibit material from being delivered.

We provide delivery to the kerbstone, but will always work with you to provide delivery per your instructions and within reason. Your safety and the safety of our drivers and vehicles are paramount to us. Our drivers will assess each delivery to ensure it is safe to complete.