Privacy policy
Rock 'n' Soil (RnS) has committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. Please read on for more details about our privacy policy. RnS will not sell any part of its database of Customer details or details about Customers to a third party. Any and all the information collected on this website or by phone will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.
This Privacy Policy outlines how Rock 'n' Soil collects, uses, stores, discloses and protects personal information in accordance with applicable privacy laws and good business practices.
When does RnS disclose the information it collects to outside parties?
RnS does not sell, trade, or rent your personal information to others. RnS may release Customer information when we believe, in good faith, that such release is reasonably necessary to
(i) comply with law,
(ii) enforce or apply the terms of any of our user agreements or
(iii) protect the rights, property or safety of RnS, our users, or others.
We may also disclose personal information to trusted third-party service providers who assist us in operating our business, including payment processors, website hosting providers, IT support providers, cloud-based software providers, professional advisers, insurers, and government authorities where required by law.
What information do we collect and how do we use it?
When you place an order through this website or via phone, we need to know your name, e‐mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfil your order successfully. It also helps us in maintaining your account.
We may also collect information through website enquiries, employment applications, supplier and contractor engagements, customer service interactions, and other business activities.
The types of information we collect may include:
- Name and contact details
- Business information
- Payment information
- Employment and recruitment information
- Website usage information
- Device and browser information
- Any other information voluntarily provided to us
We collect personal information for purposes including:
- Providing products and services
- Managing customer accounts
- Responding to enquiries
- Recruitment and employment-related activities
- Marketing and promotional communications
- Business administration
- Compliance with legal obligations
- Improving our products, services and website functionality
Artificial Intelligence and Emerging Technologies
Rock 'n' Soil may utilise cloud-based software platforms, automation tools and artificial intelligence (AI) technologies to support business operations and service delivery. Where these technologies are used, reasonable steps will be taken to ensure personal information remains protected and is handled in accordance with applicable privacy obligations.
How does RnS protect Customer information?
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive Customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These measures include physical, electronic and procedural safeguards.
Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by law, after which it will be securely destroyed or de-identified where appropriate.
Credit Card Details
All credit card payments are processed securely. Payment by credit card is the fastest way to receive your order as there is no clearance delay. RnS only stores the type of card (Visa, Mastercard, etc.) and last 4 digits of your credit card number. This information is for the sole purposes of managing any enquiry by Customers. We do not store the full credit card number, expiry date or name on card unless you have a customer account with us.
What about Cookies?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the online ship portion of the RNS website. Cookies are used to store your shopping cart information.
We may also use website analytics services to better understand how visitors interact with our website. These services may collect information such as IP addresses, browser types, operating systems, referring websites, and pages visited.
Google Remarketing Tag
We have opted to use Google Advertising on the Display Network, and you may therefore see some of our ads appear not only in Google, but on other websites throughout the World Wide Web. We have added a Google tag to our pages so that Google collects data to know which pages you visited on our website to show you relevant ads. You can opt out of this data collection if you wish. We will not give, and Google will not give that data to other vendors. It will only use the information to determine which ads to show you. Third-party vendors, including Google, show our ads on sites on the internet. Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website. Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page. (Alternatively you opt out of a third party vendor's use of cookies by visiting the Network Advertising Initiative opt out page).
Overseas Disclosure
Some of our third-party service providers may store or process information outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure that appropriate privacy and security measures are in place.
Marketing Communications
From time to time, we may send marketing or promotional communications relating to our products and services. Individuals may opt out of receiving marketing communications at any time by following the unsubscribe instructions provided or by contacting us directly.
Access and Correction of Personal Information
You may request access to personal information we hold about you and request correction of any inaccurate, incomplete or out-of-date information. Requests should be made using the contact details provided below.
Data Breaches
In the event of a data breach that is likely to result in serious harm, Rock 'n' Soil will comply with its obligations under the Notifiable Data Breaches Scheme and any other applicable legal requirements.
Privacy Complaints
If you believe your privacy has been breached or you have concerns regarding how your personal information has been handled, you may submit a complaint to Rock 'n' Soil using the contact details below. We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact Us
For any privacy-related enquiries, requests for access or correction, or privacy complaints, please contact:
Rock 'n' Soil Pty Ltd
Email: sales@rocknsoil.com.au
Phone: (07) 3245 5677
Address: 1398 New Cleveland Road, Chandler QLD 4155
Your Consent
By using our website, you consent to the collection and use of this information by RnS. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
This Privacy Policy may be updated from time to time to reflect changes in our business practices, legal obligations or technology. The most current version will be made available on our website.
Secure Transactions
We offer Credit Card processing, Direct Deposit, and phone ordering. When you fill out any contact forms or access your account, a secure server encrypts all of your information through the use of Secure Socket Layers (SSLs). To be sure you're browsing secure pages for transactions, check your Web browser's status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in your web browser to tell you that you are viewing a secure web page. Also, all browsers display an "s" after the "http" (https://) in the website address to indicate that you are in a secure environment.