Rock ‘N’ Soil Loyalty Program Terms and Conditions

1. General Terms

1. These Terms and Conditions apply to the Rock ‘N’ Soil Loyalty Program (the “Program”), a customer reward program operated by Rock ‘N’ Soil Pty Ltd, ABN: 56 165 225 810.
2. By signing up to the Program, you become a member (“Member”) and agree to these Terms and Conditions. Please read them carefully.
3. Rock ‘N’ Soil reserves the right to, at any time without prior notice:
   a. Amend these Terms and Conditions;
   b. Modify, suspend or terminate the Program. If any aspect of the Program conflicts with legislative requirements, court orders or government directions, Rock ‘N’ Soil may discontinue the Program or affected benefits.
4. Rock ‘N’ Soil may appoint agents or contractors to manage any part of the Program on its behalf.
5. While Rock ‘N’ Soil makes every effort to ensure Program-related information is accurate, it will not be liable for any errors or omissions.
6. Notifications relating to these Terms may be published on rocknsoil.com.au and will be deemed as sufficient notice to Members.

2. Privacy

7. All personal information provided by Members will be treated as confidential and used solely for administering the Program.
8. Rock ‘N’ Soil’s handling of personal information is governed by its Privacy Policy.

3. Communication

9. By joining the Program, Members consent to receive communications via email and SMS about their rewards, exclusive offers and account activity. Members can unsubscribe at any time via provided links or by contacting us at sales@rocknsoil.com.au.

4. Participation

10. The Program is open to online retail customers only and excludes commercial, wholesale or trade accounts.
11. Rock ‘N’ Soil reserves the right to cancel a Membership if:

• The Member breaches any of these Terms,
• The account becomes inactive for 1 years, or
• At Rock ‘N’ Soil’s sole discretion for any valid reason.
  In such cases, all accumulated Reward Points and unused rewards will be forfeited.

12. Membership is currently free, but Rock ‘N’ Soil reserves the right to introduce or change fees in future.
13. Reward Points will only be issued to Members with a valid email address. Exceptions may be granted at Rock ‘N’ Soil’s discretion.
14. To earn Reward Points, Members must be logged in with their registered email address when shopping online at rocknsoil.com.au. Transactions made while not logged in cannot be retroactively credited.

5. Reward Points

15. Reward Points cannot be used to purchase:
    a. Products via third-party sellers or resellers;
    b. Rock ‘N’ Soil gift cards.
16. No change will be provided on redemptions using Reward Coupons.
17. Reward Coupons are non-transferable and cannot be exchanged for cash.
18. It is the Member’s responsibility to keep their account details up to date.
19. In case of a dispute, proof of purchase may be required. Rock ‘N’ Soil’s decision will be final.
20. Accrued Points and Coupons are non-transferable and must be used by the Member to whom they are issued.
21. Coupons may not be used in conjunction with other promotions, unless stated otherwise.

6. Earning Points

22. Members earn Reward Points on eligible product purchases at rocknsoil.com.au.
23. Points are calculated based on total spend including GST. Some products may be excluded from bonus point offers.
24. Points are awarded as follows: 1 points per $1 spent

25. Points cannot be redeemed on the transaction in which they are earned.
26. When a Coupon is redeemed, Points are not earned on the portion paid using that Coupon.
27. Points are not earned on purchases made through external sellers or third-party platforms.
28. Members can view their points and rewards by logging into their account on rocknsoil.com.au.

7. Reward Coupons

29. Reward Coupons are issued in exchange for accrued Reward Points.
30. No change is provided on Coupon redemptions.
31. Coupons are not transferable or redeemable for cash.
32. Coupons cannot be used to purchase:
    a. Third-party marketplace items;
    b. Rock ‘N’ Soil gift cards.
33. A minimum of 500 points is required to redeem a $25 Coupon.
34. Coupon denominations include $25, $50 and $100.
35. Rock ‘N’ Soil reserves the right to change the number of points required for rewards or amend reward structures at any time.
36. Coupons expire 12 months after the date of issue and can be used from the following day.
37. Birthday Coupons expire 3 months after the date of issue and can be used from the following day.
38. To redeem a Coupon online, Members must log in and apply the Coupon at checkout. Unused balances are forfeited.
39. To the extent permitted by law, Rock ‘N’ Soil excludes liability for any loss or damage (including theft or unauthorised use) related to Reward Coupons.

8. Additional Member Benefits

39. Depending on your Loyalty Tier, Members may be eligible for additional perks such as:

• A Welcome Reward
• Birthday Credit
• Priority Stock Notifications
• Early Access to Sales

40. Member benefits may vary by tier. Rock ‘N’ Soil may modify or remove any benefit at any time without notice.
41. The Welcome Reward cannot be combined with other offers or free shipping, unless the order exceeds the minimum spend threshold.

9. Taxation & GST

42. Rock ‘N’ Soil takes no responsibility for any personal tax implications that may arise from Member rewards. Members should seek independent tax advice.
43. Points are awarded based on the total purchase value including GST (excluding any items specifically excluded from the Program).